How do I open a support ticket?
You can get direct support from our Technical and Billing department simply by opening a support ticket. Support tickets are here to provide you timely and specific support for your services.
To open a support ticket from your account, follow these steps:
- Log in to the Client Area
- From the sidebar on the left, click on the Support icon and then the “Open ticket” link. Similarly, you can also access that by hovering over the Support link at the top and clicking on the “Open Ticket” link from there.
- Here, you can select the appropriate department related to your issue or query such as Technical Support, Billing Department, Sales or Affiliate Support. Click on the department where you want to contact.
- On the next page, your name and email address will be automatically filled up if you are logged in. Fill up the subject with the subject of your query or the problem. Here you also have an option to choose the support department. There is also an option to choose Related Service that you have a question about. Or you can leave it as None. Select the priority of the issue by how urgent your query is. On the message field, write your problem in detail and provide additional information that might be necessary to diagnose the issue. You can also add files with attachments options. Then click on the submit button to submit the ticket.
That’s it! After you have opened a support ticket, one of your support representatives will get back to your support ticket as soon as possible and you will receive an email when the ticket is replied. You can also view your ticket from: Support > All Support Tickets and view the status of your ticket there.