How do I request IP unblock from Client Area?
If your website and cPanel is not loading from a computer or network but is loading from other network/IP, then it could mean that your IP address has been automatically blocked on our server for multiple invalid logins or other suspicious activities. You can easily request an IP unblock from the client area. To do that:
- First, log in to the Client Area.
- From the left-hand sidebar, you will see a section called Support. Click on it and a new dropdown menu will appear.
- Click on the Unblock IP Address sub-menu.
- Enter your IP address on the box and click on “Check for IP Block and Remove” button. The system will search for your IP address on our blocklist and if it is there, it will unblock it for you.
If you can not log in to the client area due to the IP block, you can try it from another network where your IP address will be different, or you can use a VPN to log in. You can also send your IP address directly to our support by sending us an email on email@example.com with your problem details, your IP address and necessary screenshots.