Domain Services Agreement

Version 3.2. Published 15 October 2026. See the Policy Version History for applicability.

1. Roles and incorporated rules

IT Nut supplies domain services as the intermediary identified in your order. The sponsoring registrar and registry for the selected domain, and their applicable agreements, must be identified in the order information or supplied before the domain transaction is authorised. We act as the reseller or intermediary stated in that information; this agreement does not represent us as an ICANN-accredited registrar. The registrant is the person/entity shown in the verified registry/registrar record, which may differ from the payer or website developer.

The applicable registrar and registry rules, dispute policies and mandatory requirements govern the domain-specific transaction. The BD Domain Supplement applies to .bd and the Bangla internationalised domain namespace (ASCII form: .xn--54b7fta0cc). Rules applying to generic domains do not automatically apply to country-code domains.

2. Registration and payment

Availability search results and payment do not reserve or guarantee a domain. Registration succeeds only when confirmed by the registry/registrar. Supply correct spelling, selected term, registrant details and required evidence. We seek confirmation of the name before an irreversible submission. We do not substitute a different name or registrant without authority.

The order displays initial, renewal and applicable restore charges or the basis for obtaining a current quote. A promotion does not fix future renewal prices.

Promotional .com pricing. The promotional .com price is an offer for new customers, and we sell it below our cost. It is limited per customer: 2 .com domains at the promotional price, plus 5 more for each active, paid annual (or longer) hosting plan. The extra 5 apply only while that plan stays active; they end when the plan expires, is cancelled or is refunded. Free domains included with a hosting plan are not counted. Renewals and transfers are not affected.

One customer, one limit. Accounts that belong to the same person or business count as one customer, even if they were opened separately. We link such accounts when they share a phone number, email address, payer of a payment (for example a bKash, Nagad or card payer), verified company or postal address, or when they share two or more weaker signals such as device, network address, name or location. One shared weak signal, such as a single office network, does not link accounts by itself. Opening or using several accounts to get more promotional domains is not allowed.

Checks after payment. Some links, such as the payer of a payment, can only be confirmed after you pay. If our checks find that an order went over the limit, the domain takes the standard first-year price shown at checkout, we send an adjustment invoice for the difference and tell you why, and the domain is registered once the adjustment invoice is paid. If the adjustment invoice is still unpaid after 14 days, we cancel the domain order and keep the amount you paid as account credit. If you prefer, ask us and we refund it to the original payment method.

Repeated abuse. If promotional orders continue through linked accounts after we have told you, the linked accounts no longer get the promotional .com price on future orders. Hosting and other services are not affected.

If you think accounts were linked by mistake, or you register domains for your own clients, open a support ticket. We review every request, and resellers can ask for a reseller account. If a hosting plan is refunded, the promotional discount on .com domains registered under that plan’s extra limit is deducted from the refund.

We collect only the amount authorised for the relevant transaction. When an order fails or is rejected, uncommitted money is returned; any retained application/work fee must have been separately disclosed, accepted and lawfully earned.

Processed registration, renewal and transfer fees are ordinarily non-refundable to the extent irreversible. Provider error, recoverable supplier charges and mandatory remedies are treated under the Refund Policy.

3. Registration data and authority

Keep registry-required data accurate and promptly update it. Respond to validation requests by their stated applicable deadline. We explain the consequences of non-response and provide the secure route to correct data. Ownership disputes require evidence; possession of a payment receipt alone may not establish registrant authority.

Public registration data, including RDAP/WHOIS output, follows the actual registry’s and registrar’s data rules. Personal details are not universally public merely because a domain is registered. Privacy/proxy services, redaction, lawful disclosure and ccTLD exceptions must be accurately described for that domain. Data may be processed by independently responsible registrars/registries, not only as IT Nut’s subprocessors.

4. Renewal and expiry

Renew before the stated deadline. Auto-renewal is subject to an enabled renewal setting, a separately authorised payment method and successful processing. We cannot promise renewal where payment fails or a registry blocks it; we remain responsible for our own agreed processing duties.

We arrange the notices required by the applicable registrar/registry policy and disclose who sends them. For covered gTLDs, applicable ICANN rules generally require reminders approximately one month and one week before expiry and an additional notice within five days after expiry if the registration has not been renewed or deleted. Keep an external reachable email and do not rely exclusively on an expiring domain’s mailbox.

Expiry, renewal grace, redemption and deletion are different states. Their timing varies by TLD, registrar and status; check the domain-specific information in the client area or request the applicable lifecycle and current fee quote before authorising the transaction. We do not promise a universal 30-day renewal grace or 75-day lifetime after expiry. Redemption, where applicable, may require an additional disclosed fee. A domain after final deletion may be acquired by another party and may be unrecoverable.

5. Transfer and disputes

Authenticated registrants may request unlock and transfer credentials through the client area or verified support route. The applicable ICANN/registry timelines govern. We do not withhold transfer solely to collect an unrelated hosting, support-conduct or other invoice. Permitted registration-payment, fraud, identity, court and dispute-policy restrictions are assessed under the actual applicable rule.

A transfer lock may follow registration, a previous transfer or a registrant change. Some locks have permitted opt-outs or exceptions; we disclose the applicable choice before processing a change. We do not state that every 60-day lock is universally unavoidable.

We cooperate with valid registry/registrar directions, applicable UDRP/URS or local dispute processes, and competent court orders. We do not promise to adjudicate ownership or reverse a registry decision. Fraud flags in our billing system, DNS suspension and registrar holds are distinct actions; we state only what was actually completed.

We may refuse future discretionary management after serious verified abuse, while fulfilling any mandatory transfer/recovery and lawful record obligations. We do not take ownership of a customer’s domain as a penalty.

6. Supplier changes and liability

Administrative supplier changes follow the necessary permissions, notices and transfer rules. Continuity will be managed with reasonable care; no promise of zero impact is made without a supported migration plan. Material data-processing changes follow the applicable privacy/DPA requirements.

The Terms’ domain liability cap and non-waivable exceptions apply. We are not responsible for a loss caused solely by the customer’s failure to renew or maintain required information, or a lawful registry action outside our control, but this does not excuse IT Nut’s own agreed duties or eliminate mandatory remedies.