Policy Version History

AUP Version 3.4: published 11 November 2026

Section 2.7, “Database storage”, now also covers reseller plans: each cPanel account of a reseller plan, including the reseller’s own account, has a database storage allowance of 1 GB, with the same notice, 7-day period and write restriction steps as other plans. VPS, cloud and dedicated services are not affected. This applies to reseller plans from 18 November 2026.

AUP Version 3.3: published 10 November 2026

The Acceptable Use Policy adds section 2.7, “Database storage”. Shared, eCommerce and Speed Star hosting plans include a database storage allowance, shown on each plan page, that covers all databases of the account together and includes indexes and unused space inside table files; the number of databases stays unlimited. At 100% a support ticket gives 7 calendar days to reduce usage, upgrade or move to a VPS; after that, database writes may be restricted while reading, deleting and dropping tables stay available, and after a further 30 days the sustained-overuse steps of section 2.3 apply. Growth of more than 5 GB in one hour or a 50 GB database may be restricted immediately under section 2.4. Reseller, VPS, cloud and dedicated services are not affected. Section 2.7 applies from 17 November 2026.

Promotional .com limit and account linking: published 15 October 2026

Domain Services Agreement section 2 explains that the promotional .com price is a below-cost offer for new customers, lists the signals used to link accounts of the same customer (phone, email, payment payer, verified company, postal address, or two or more weaker signals such as device, network address, name or location), and adds checks after payment: an over-limit order gets an adjustment invoice for the difference, the domain registers once it is paid, and an invoice still unpaid after 14 days cancels the domain order with the paid amount kept as account credit or refunded to the original payment method on request. Repeated abuse after notice ends the promotional .com price for the linked accounts; hosting and other services are not affected. Terms of Service section 2 points to these rules, the Privacy Notice lists the compared details, and the Refund and Cancellation Policy section 2 refers to them. Versions: Domain Services Agreement 3.2, Terms of Service 3.3, Privacy Notice 3.2 and Refund and Cancellation Policy 3.4. Existing-order applicability remains governed by the Terms.

Included backup on Power, eCommerce and Speed Star plans: published 7 November 2026

Service Scope and Backup Policy 3.9: Power, BDIX Power, all eCommerce Hosting and Speed Star plans now include backup at no separate charge. Essential, Business, BDIX Essential and BDIX Business are unchanged; Business Backup stays a paid add-on for them.

Promotional .com limit: published 3 October 2026

Domain Registration Agreement section 2, Terms of Service section 2 and Privacy Notice: promotional .com limit and account linking by phone or bKash payer number. Versions: Domain Services Agreement 3.1, Terms of Service 3.2 and Privacy Notice 3.1.

Reseller SSH and no overselling: published 26 September 2026

Service Scope and Backup Policy 3.8 adds reseller developer tools. The reseller’s own cPanel account has SSH access, and the reseller can enable SSH for child cPanel accounts by package in WHM. Every shell runs inside CloudLinux CageFS isolation, and server root access is never provided. Node.js and Python application selectors, Git, cron, the PHP selector and Composer are available within existing resource limits and the Acceptable Use Policy. Reseller storage and bandwidth pools can no longer be oversold. The quotas allocated to all owned cPanel accounts, including the reseller’s own account, cannot exceed the pool. The reseller’s own cPanel account is created with 2 GB storage and 20 GB monthly bandwidth from the pool. Package prices, account counts, pool sizes, CPU/RAM and other resource limits, migration, backup and support terms are unchanged. Existing-order applicability remains governed by the Terms.

AUP Version 3.2: published 25 September 2026

The Acceptable Use Policy adds section 2.6. Storage on shared servers is for operating the hosted websites and email, not for long-term storage of backups, logs or unrelated files, even within quota. Backup archives must be downloaded straight after creation and may not stay in the account for more than 30 days. Log files, or sets of rotated logs, over 100 MB may not be kept for more than 30 days. Temporary and trash files older than 30 days may be removed. Files not directly related to a hosted website or email may not be stored. We may delete, truncate or rotate such files, normally after a support-ticket notice that lists them and gives 72 hours, or without prior notice where server storage is critically low or the service is affected. Deleted files cannot be recovered and are excluded from our backups under the Service Scope and Backup Policy. Plan allocations and prices are unchanged. Existing-order applicability remains governed by the Terms.

AUP Version 3.1: published 25 September 2026

The Acceptable Use Policy now explains how resource usage on shared servers is handled. Automatic plan limits (CPU, memory, entry processes, processes, disk I/O, IOPS and database activity) are normal operation, not a breach. Sustained overuse is defined as reaching a plan limit on 3 or more separate days, averaging 50% or more of the plan’s CPU limit, or database restriction on 3 or more separate days, in any rolling 7-day period. For sustained overuse, we send a notice with 7 calendar days to reduce usage or upgrade, then a final notice with 72 hours, and may then apply stricter limits or suspend the service until it is upgraded, moved or back within its plan. Repeat overuse within 90 days may begin at the final notice. Usage that threatens server stability or other customers may be contained or suspended immediately, with an explanation afterwards. Upgrades still require the customer’s acceptance and payment. Plan allocations, prices and the other AUP sections are unchanged. Existing-order applicability remains governed by the Terms.

Reseller resource allowance increase: published 11 September 2026

Service Scope and Backup Policy 3.7 increases aggregate reseller I/O, IOPS, EP and NPROC allowances by approximately 20 to 25 percent across Starter, Pro, Business and Enterprise. Existing aggregate CPU/RAM and per-child configurations remain unchanged. Storage, bandwidth, package prices, migration and support terms are unchanged. Existing-order applicability remains governed by the Terms.

Additional reseller resource caps: published 11 September 2026

Service Scope and Backup Policy 3.6 adds aggregate I/O, IOPS, EP and NPROC limits for Starter, Pro, Business and Enterprise. These are shared across all owned cPanel accounts alongside existing child limits and the existing reseller CPU/RAM caps. Inode limits remain per child. Package prices, migration rates, support fees, storage and bandwidth allocations are unchanged. Existing-order applicability remains governed by the Terms.

Reseller support boundary: published 11 September 2026

Service Scope and Backup Policy 3.5 limits included reseller support to WHM and our hosting server/platform. Individual cPanel and end-customer issues require paid handling at USD 3 per issue, with scope and price accepted before work. The reseller remains responsible for first-line customer support and submits requests through its own authenticated account. The policy defines one issue, protects same-issue follow-ups from repeat fees, excludes our own platform faults from paid handling and avoids duplicate migration/recovery charges. Existing accepted commitments and mandatory remedies remain protected. Migration rates, refund-credit valuation, package prices and resource limits are unchanged.

Additional reseller migration rate: published 10 September 2026

Service Scope and Backup Policy 3.4 and Refund Policy 3.3 reduce additional standard reseller cPanel-to-cPanel transfers beyond the included allowance to USD 1 per account. One new-order request within 30 days after activation still includes up to 30 eligible accounts within plan capacity. Manual/non-cPanel migration remains USD 10 per account or separately migrated website; exceptional work requires a quote accepted before work. The normal USD 10 standard-transfer rate and existing refund-credit valuation are unchanged. This update applies to new accepted migration quotations; it does not rewrite completed work or existing invoices.

Aggregate reseller limits: Service Scope and Backup Policy 3.3, published 10 September 2026

New reseller orders accepting Service Scope and Backup Policy 3.3 have additional combined CPU/RAM limits: Starter 2 cores / 4 GB, Pro 3 cores / 6 GB, Business 4 cores / 8 GB and Enterprise 6 cores / 12 GB. The previous 1 core / 1 GB limit remains per child cPanel account. The aggregate limit covers simultaneous use by all owned child accounts, including the reseller’s own hosted cPanel account where applicable. Both account-level and reseller-level limits apply.

Storage quantities, account counts, bandwidth pools, migration rates, refund terms, backup retention and the other per-child resource limits are unchanged by this update. Existing accepted allocations remain protected until a change validly takes effect; website publication alone is not customer acceptance or proof of server configuration. Refund Policy remains version 3.2.

Reseller and migration update: published 10 September 2026

Refund Policy 3.2 and Service Scope and Backup Policy 3.2 define total reseller storage/bandwidth pools, per-child-cPanel resource limits and included reseller incremental backup retention of up to 7 daily, 4 weekly and 3 monthly points. The separate shared-hosting backup add-on and VPS Restic schedule retain their own scope.

New reseller onboarding requests submitted within 30 days include a conditional credit for up to 30 eligible standard cPanel transfers. Normal standard transfer pricing is USD 10 per account, including additional reseller accounts; manual/non-cPanel migration is USD 10 per account or website. Exceptional work requires a separate accepted quote. Currency conversion and the maximum charge are agreed before work.

For all hosting products with an accepted migration credit, a voluntary hosting refund after completed credited work is reduced by that disclosed charge, capped at the otherwise payable hosting refund. No new debt or duplicate deduction arises. This is a prospective offer condition, not a retrospective withdrawal of an unconditional free-migration promise. Publication alone does not establish customer acceptance; existing contracts, prepaid entitlements and mandatory rights remain protected under Terms section 10.

Version 3.1: published 8 September 2026

The published policy set is maintained in English. The former Bangla summary has been withdrawn; its previous address leads to the main Legal Policies page.

English wording was completed on 8 September 2026 by displaying the Bangla internationalised domain namespace using its English name and ASCII identifier, and using BDT for currency references. These editorial changes do not alter the covered domain namespace, amounts or contractual rights. The historical archive explains its English display conventions; original records remain preserved.

The Terms of Service no longer promise a fixed advance-notice period or a separate announcement for every policy revision. Updates follow Terms section 10, subject to applicable law and any existing accepted contractual requirement. This change does not retrospectively extinguish an earlier accepted right, prepaid entitlement or accrued claim. Publication does not by itself prove that an individual customer accepted a contractual amendment.

The paid Customer VPS Restic Backup Service default is one daily snapshot, with retention targets of 7 daily, 4 weekly and 6 monthly restore points. The backup policy explains the approximate combined target, overlapping categories, incomplete history and restore limitations. An expressly accepted alternative in the customer’s order or backup quotation controls that customer’s schedule or retention. Shared-hosting and internal/platform backups retain their separate scope. This release does not add a backup or recovery fee.

AUP Version 3.0.1: published 8 September 2026

The Acceptable Use Policy expressly names nulled, cracked and pirated software, scripts, themes and plugins, including removed or bypassed licence/security controls. Legitimate open-source modification within the applicable licence is not prohibited merely because software is modified. The new label alone does not create a retrospective violation for an earlier order.

Version 3.0: published 7 September 2026

The revised suite clarified the Bangladesh proprietorship and Nut Digital LLC seller identities, service and backup scope, payment, refunds, liability, domain services, abuse handling, privacy and data processing. Applicability to an earlier order is determined by its accepted terms and any valid amendment. Historical publication records are retained; a later revision does not establish that every customer accepted it.

Current documents

The Privacy and Cookie Notices describe information practices. They do not replace a legally required privacy choice or consent. Existing executed data-processing or transfer agreements remain effective until validly amended.

Earlier public text

The archive of the pages published before 7 September 2026 preserves historical public text and its original date statements. It is not the current policy set or proof of the terms accepted for every order. Individual orders, quotations, promotions, signed agreements and valid amendments may establish different applicable rights.

For the records applicable to an order, contact billing@itnuthosting.com or use an authenticated client-area ticket. Internal enquiries do not stop an external legal deadline.