IT Nut Hosting – Terms of Service

Version 3.3. Published 15 October 2026. See the Policy Version History for applicability.

1. Your agreement and service provider

IT Nut Hosting is a trading brand used by the following businesses:

For a new order under these Terms, the selected payment route identifies the provider: new orders placed through bKash, SSLCommerz, Bangla QR or a bank transfer to IT Nut Hosting in Bangladesh are offered by the Bangladesh proprietorship; new orders placed through Stripe are offered by Nut Digital LLC. An expressly agreed provider identified in a written quotation takes priority. If the payment route or provider is unclear, obtain written confirmation before paying. References to “IT Nut”, “we” and “us” in the service contract mean that provider. The brand is not a third separate company, and the proprietorship is not represented as a limited liability company.

Once accepted, an order keeps its identified provider. Renewing an existing service or changing a payment method does not itself replace the provider, release an existing obligation or transfer an earlier claim. If an alternative payment route requires a different business arrangement, we must explain it and obtain any necessary agreement before processing it. Existing contracts are determined by their actual purchase and contract records; this page does not retrospectively rewrite them.

Both businesses use the same Bangladesh support team and central client area. Stripe processes payments; it does not provide the hosting or support. The Wyoming mailing address is not a customer-support office. Use an authenticated client-area ticket or support@itnuthosting.com for account and legal enquiries, billing@itnuthosting.com for billing, and abuse@itnuthosting.com for abuse reports. A staff member assisting with an order does not personally guarantee a disclosed company’s obligations merely by providing that assistance; any personal responsibility independently imposed by law remains unaffected.

You are the person or entity named as customer in the accepted order. You must have legal capacity and, when ordering for an organisation, authority to bind it. An adult may purchase in their own name for a minor and assumes the customer’s obligations. Do not use another person’s identity without lawful authority.

Your contract consists of the accepted order, these Terms, and the applicable Refund Policy, AUP, SLA, Abuse Policy, Domain Agreement, BD Domain Supplement, Service Scope and Backup Policy and DPA made available before acceptance. The Privacy Notice explains our processing of personal information; accepting these Terms is not blanket consent to optional marketing or tracking.

Unless a specific statutory procedure or service schedule states otherwise, a business day means Sunday through Thursday excluding public holidays in Bangladesh, measured in Asia/Dhaka time. Calendar days include weekends and holidays. This administrative definition does not limit separately advertised support coverage or change statutory deadlines; the DMCA procedure uses its specified US business days.

Mandatory law prevails. A valid data-transfer instrument prevails for its subject, followed by the DPA for personal-data processing. An expressly negotiated written agreement prevails over standard terms for the provisions it identifies. A service-specific supplement prevails for its subject, followed by these Terms. An order specifies the purchased features and price; standard boilerplate cannot silently withdraw a specific promise made as part of that sale.

An order acknowledgement is not confirmation of provision. We accept an order by expressly confirming acceptance or provisioning the purchased service. If verification, availability or an obvious pricing error prevents acceptance, we will explain and return payment for the unaccepted order. We will not impose a higher price without your agreement.

2. Account access and authority

Provide accurate contact and billing information and keep it current. We may seek proportionate identity, business or payment verification to prevent fraud or meet an applicable legal or registry requirement. We may pause activation or sensitive changes until reasonably necessary checks are complete. We will explain what is needed and how to submit it securely.

You must protect your credentials, appoint only authorised users, use available security controls and promptly report compromise. You are responsible for authorised activity and for breach or loss caused by your failure to take reasonable security steps. This does not transfer responsibility for our own security failures to you.

We may rely on authenticated instructions within an authorised user’s permissions, while applying additional checks to high-impact actions such as deletion, ownership changes and refunds. Payment by a third party does not itself transfer control of an account or domain. Shared devices, IP addresses or family relationships alone do not prove common ownership or fraud. Promotional limits apply per customer, and creating or using several accounts to get around a promotional limit is not allowed. The Domain Services Agreement explains how we link accounts of the same customer and what happens when a limit is exceeded. We do not link accounts by one shared device or IP address alone.

3. Services and support

Your order identifies service type, location, term, resources, management level, backup entitlement, service availability commitment and any paid assistance. A plan’s resource limits are specified before purchase. Visitor estimates and benchmark results are planning estimates, not guaranteed business outcomes.

We provide the service with the care required by the contract and applicable law. We do not guarantee uninterrupted operation, absolute security, sales, search ranking, email inbox placement, access to a third-party website or the success of an external application.

Standard support covers our purchased infrastructure and the expressly included management tasks. Customer code, third-party applications, reseller end-user help and work outside that scope may require a separate quote. We will obtain approval before charging for elective work. Receiving a support ticket or giving occasional additional assistance does not permanently expand the service scope.

Published response targets describe expected first responses, not guaranteed resolution deadlines, unless your order expressly purchases a response SLA. Out-of-scope work does not become included because it is urgent. We remain responsible for infrastructure problems even if they first appear in a customer’s application.

We may make reasonable technical changes for security, maintenance and continuity. A change materially reducing a purchased feature or increasing an existing obligation follows section 10. If we end a compliant service for commercial reasons, section 7 governs notice and the unused-service refund. Urgent legal or safety action follows the applicable suspension provisions.

4. Payment and renewal

Fees are payable in advance in the currency on the accepted order. The total payable, applicable taxes, billing term, renewal price or pricing basis, and any committed minimum term will be disclosed before payment. We will not add an undisclosed domestic tax charge after acceptance. Mandatory withholding must be supported by the legally required certificate; any gross-up requires an expressly agreed lawful commercial term.

Use a payment route displayed in the invoice or verified client area. A payment screenshot is not settlement confirmation. We reconcile payments against processor or bank records and will investigate credible evidence of a timely payment. Delays caused by our reconciliation error will not be treated as customer misconduct.

Invoice generation, service renewal and permission to charge a saved method are separate. We charge automatically only with the required payment authorisation. The order displays the first possible collection date and cancellation method. Customers using manual-payment methods must settle before the due date. Disablement of autocharge does not itself cancel a separately agreed fixed-term commitment; the commitment and cancellation process must have been disclosed before purchase.

Current-cycle recurring fees remain fixed. Proposed renewal increases are notified at least 30 days in advance. If notice is shorter, we will not debit an increased amount without express approval; we will provide a reasonable renewal or cancellation choice. Domain supplier changes follow the Domain Agreement, with the actual price disclosed before an authorised renewal. A renewal-price change alone does not reopen a refund right for a completed, unchanged service period.

Unless the accepted order provides a different lawful schedule, we send renewal reminders beginning 15 days before the due date. Missing a courtesy reminder does not waive a properly disclosed due date, but mandatory notices remain our responsibility.

5. Non-payment and payment disputes

The due date ends at 23:59 Asia/Dhaka unless the invoice clearly states another timezone. We may suspend the affected unpaid recurring service after that deadline. Our standard billing automation is configured to suspend after 1 overdue day and terminate after 30 overdue days, subject to product-specific rules and manual intervention. This automation is not an extension of the invoice due date. We may give a separate notice ending an unpaid service sooner, but ordinary non-payment deletion under that notice will be no earlier than seven complete calendar days after the due date and the stated warning deadline. A warning must identify the earliest deletion date and time. An existing expressly agreed longer grace period is honoured. Urgent security or legal termination follows section 7; domain expiry follows registry rules.

During suspension, resources may remain allocated and the prepaid term continues where disclosed. Suspension does not authorise indefinite future renewal billing after valid cancellation. We do not charge for a fresh renewal period we have declined to provide.

Before irreversible deletion, we review a timely, reasonably supported payment or invoice-error claim and any applicable preservation obligation. The customer must cooperate promptly. An unsupported objection does not create unlimited free service, but we will communicate our determination and the applicable deadline.

Any reactivation or recovery fee must have been disclosed or separately accepted and must relate to work actually required. No reactivation fee applies to a suspension caused by our error.

You may contact billing support to dispute a charge. This is not a condition on lawful bank, processor, regulator or court remedies. Filing a genuine payment dispute is not by itself fraud or grounds to charge a punishment fee. We may restrict the affected service where payment has actually been reversed, remains unpaid, or credible fraud/security risk requires it. We will consider narrower restrictions and legitimate payment evidence.

Where lawful, we may seek the unpaid amount properly due and reasonable, documented costs caused by a substantiated breach, subject to the Abuse Policy and applicable compensation law. We will not collect the same amount twice through a chargeback, refund, debt payment or insurance recovery. A disputed amount is not an automatic authorisation to debit a stored payment method.

6. Content, intellectual property and privacy

You retain rights in your content. You authorise us to store, transmit, copy and otherwise process it only as necessary to deliver the service, follow lawful instructions, protect the infrastructure and meet applicable legal duties. Our access must be limited to the relevant purpose and authorised personnel. Data processing follows the DPA and Privacy Notice where applicable.

You must hold the rights and permissions required for your content and use, comply with applicable law and the AUP, and secure software you manage. We do not undertake a general obligation to pre-screen all hosted material. We may investigate specific reports or security signals and take proportionate protective action.

Our brand, systems and pre-existing tools remain ours or our licensors’. Bespoke deliverable ownership, third-party licences and reusable components are defined in the accepted statement of work. Feedback may be used to improve our services without transferring rights in confidential customer content.

7. Suspension, termination and data

We may immediately restrict an affected service, network connection, credential, feature or content where reasonably necessary to address an active attack, credible serious fraud, unlawful content, material danger, a valid legal requirement or a serious threat to the platform. We may take broader action when narrower measures cannot reasonably contain the risk and will record why.

For other remediable material breaches, we normally give written notice, identify the issue and allow a reasonable cure period stated in the notice, ordinarily 24–72 hours. Repeated material breaches, verified deliberate fraud, serious threats, evasion and non-cooperation with urgent containment can justify termination. We will notify you as soon as permitted and practical. Our assessment may protect services without purporting to decide criminal guilt.

We may end an otherwise compliant service for commercial reasons on at least 30 days’ written notice and return prepaid recurring fees for the period we will not provide. We will not use commercial termination to evade an accrued refund, regulator complaint or statutory duty.

You may cancel through the client area or an authenticated support request. Unless you expressly request immediate cancellation, cancellation takes effect at the end of the prepaid term. Immediate deletion requires a clear consequence warning and authenticated confirmation.

Before termination, export data you need while access is available. The Service Scope and Backup Policy determines any remaining export facility or retained copies. There is no general promise of 30 days of recoverable hosting after termination. We may securely erase production data once the lawful, disclosed deletion point is reached. A backup or legal-hold copy can outlive production deletion; neither guarantees a restorable service. DPA return/deletion duties and lawful preservation requirements remain applicable.

Termination does not transfer domain ownership to us. It does not prevent access to necessary billing, complaint or lawful domain-transfer channels. Outstanding sums properly due, confidentiality, content ownership, lawful retention, liability and dispute provisions survive as relevant.

8. Liability allocation

Subject to the exceptions below, our aggregate liability arising from an event or related series of events is limited to three months of recurring fees for the affected service. Fees paid in advance are allocated evenly across the period purchased; the cap is not zero merely because an annual payment was made outside the last three months. For service supplied for less than three months, use the agreed monthly equivalent multiplied by three. Taxes and unrelated products are excluded. For a non-recurring service, the cap is the fee paid for the affected deliverable. A domain claim is capped at the fees paid for that domain’s affected annual registration/renewal term. There is no double recovery for the same loss.

To the extent permitted by law, we exclude indirect and consequential loss, including consequential lost profits, business opportunity and goodwill. A direct restoration cost does not become indirect merely because it concerns data. Any recoverable direct loss is subject to the applicable cap. The SLA defines the contractual credit remedy for ordinary covered availability failures.

These limits do not exclude our fraud or deliberate wrongdoing, death or personal injury caused by negligence where exclusion is prohibited, or liability/rights that applicable law will not allow to be excluded or limited. These limits also do not exclude or limit liability for our gross negligence. Refunds or credits expressly promised by the contract and non-waivable remedies are not extinguished by the damages cap. A mandatory data-transfer instrument prevails where it requires otherwise.

Services carry the express commitments stated in the contract. Other implied warranties are excluded only to the extent lawful. This section does not negate a specifically purchased backup or management obligation. Legal time limits apply; these Terms do not impose a shorter deadline for bringing legal proceedings.

9. Third-party claims and extraordinary events

To the extent lawful, you must reimburse us for reasonable third-party claims, damages and defence costs to the extent caused by your unlawful content, infringement, material contractual breach, or your and your authorised users’ wrongful acts. This does not make you responsible for a claim caused by our own breach or wrongdoing. We will notify you promptly, allow reasonable participation, mitigate loss and avoid settlements imposing an admission or obligation on you without reasonable consultation. We may control defence where our infrastructure, legal duties or reputation are directly at risk, using reasonable costs. Mandatory consumer protections prevail.

Neither party is responsible for a failure caused by an event outside its reasonable control that reasonable prevention and mitigation could not avoid. The affected party will give notice and mitigate. Ordinary capacity shortage, an avoidable supplier failure or a security incident caused by a party’s own failure is not automatically force majeure. Payment for service already supplied remains due; liability for undelivered service is assessed under the Refund Policy and mandatory law. If the event prevents delivery for 30 consecutive days, either party may end the affected service with a refund for the undelivered prepaid portion.

10. Changes, notices and disputes

We may update these Terms and the linked policies by publishing a revised version with its publication date. There is no fixed advance-notice period or separate announcement requirement for policy revisions, except where required by applicable law or an existing accepted contract. Editorial corrections and changes that do not reduce an accepted entitlement may be published immediately. Legal, security and operational changes may take effect promptly to the extent permitted by those requirements.

Review the current terms before placing or renewing an order or requesting a changed service. Revised terms govern that transaction when presented and validly accepted. For an existing service, an amendment takes effect through the method permitted by the applicable contract and law; publication alone does not remove an accrued claim, a prepaid entitlement or a notice or consent right that remains binding. Any legally required notice, consent or opportunity to cancel will be provided. Specific notice provisions for renewal prices, termination, domain administration or data processing continue to govern those events.

Where an individual service notice is required, we may use the registered email, the client area or another legally permitted channel, subject to any applicable delivery requirement. We retain relevant delivery/availability records and handle known delivery failures reasonably. This is not a substitute for legally required service of proceedings. Keep an accessible external recovery email so suspension of hosted mail does not prevent notice.

For a concern, open a ticket or email billing/support and request a manager if needed. We aim to acknowledge formal disputes within two business days and give a reasoned response within ten business days, or explain the further time needed. You need not wait to protect a legal deadline, seek urgent relief or contact a bank, processor, regulator or competent court. Good-faith complaints and truthful reviews do not violate these Terms.

Bangladesh law governs orders supplied by the Bangladesh proprietorship. Wyoming law governs orders supplied by Nut Digital LLC, excluding conflict-of-laws rules that would defeat this choice. In both cases, mandatory protections and rights to a competent court or regulator that apply to the transaction remain available, including mandatory Bangladesh protections where applicable. A claim may be brought in a court having lawful jurisdiction; this contract does not require a Bangladesh consumer to surrender a non-waivable local forum or remedy. The provider’s incorporation law separately governs its company-law affairs. A separately negotiated business agreement may provide for arbitration only through an expressly accepted clause identifying its rules, seat, language and costs.

We may assign this contract with a genuine business transfer only in accordance with applicable law, with notice and any necessary consent. Assignment does not itself release an original obligor from accrued liabilities; a required novation must be separately agreed. No owner, employee or agent gives a personal contractual guarantee merely by acting for a disclosed company, without affecting personal responsibility that law independently imposes.

The English documents linked from our Legal Policies page form the published policy set. An informal explanation or translation does not amend those terms. Mandatory language, disclosure and consumer-protection requirements remain applicable.

An invalid provision is severed to the extent necessary without defeating mandatory law. A waiver in one case is not a waiver in another. Send enquiries through the client-area ticket route, identifying whether the matter concerns support, billing, abuse, privacy or a legal claim. This does not replace a legally prescribed method for serving proceedings.